Tour operator
Document overview
- Length:7 pages (2400 words)
- Available in:Microsoft Word DOCXApple PagesRTF
If the document isn’t right for your circumstances for any reason, just tell us and we’ll refund you in full immediately.
We avoid legal terminology unless necessary. Plain English makes our documents easy to understand, easy to edit and more likely to be accepted.
You don’t need legal knowledge to use our documents. We explain what to edit and how in the guidance notes included at the end of the document.
Email us with questions about editing your document. Use our Lawyer Assist service if you’d like our legal team to check your document will do as you intend.
Our documents comply with the latest relevant law. Our lawyers regularly review how new law affects each document in our library.
About these terms and conditions for a tour operator
This is a model terms and conditions template for a tour operator or travel company where clients organise their own flights and travel to the meeting point. The terms are written to protect you but are fair to your clients as well.
This document is suitable for companies that offer all sorts of holidays, from day trips locally with few additional services provided, to all inclusive holidays around the world lasting weeks. Your business might specialise in a particular type of holiday such as archaeological tours, or it might be a generalist offering package tours to popular beach locations.
Customising the terms and conditions template for your business
Your terms and conditions reflect how your business works and therefore are unique to your company. The way that most holiday and tour companies work is similar (for example, in having a cancellation policy), but the detail will vary between companies (such as how many days notice is required before a deposit is lost). This template reflects standard practices within the travel industry and it should give you a very good basis for your own terms. However, you will need to spend a little time customising it to reflect how your business works.
Presentation
In the travel industry many contractual terms are also part of the explanation of what is provided and how and where and when. For this reason, we have followed the industry practice of presenting the terms in a layout that does to look like a legal document. For example, paragraphs are not numbered, there are no lists and we have not used legal jargon. That does not mean that the legal effect is in any way diminished.
We prefer this less formal format because your customers are more likely to feel happy buying from you if they understand your terms and don't feel overwhelmed by legal jargon. We also feel that the format is more suitable for brochures and web sites, where you are likely to display them.
Of course, if you want to add back paragraph numbering or change words, you are free to do so.
Features and contents
The terms and conditions cover the following:
- Booking procedure and formation of a contract
- Payment details: dates, deposit, late bookings, surcharges, penalties, refunds, payment type, payment protection
- Cancellation policy
- Tour or holiday information
- Accommodation
- Changes to the itinerary
- Insurance
- Passport, visa and health requirements
- Limitation of liability
- Client behaviour
- Complaints procedure
- Other miscellaneous matters to protect you
Recent reviews
Choose the level of support you need
Document Only
- This document
- Detailed guidance notes explaining how to edit each paragraph
Lawyer Assist
- This document
- Document with guidance notes explaining how to edit each paragraph
- Unlimited email support - ask our legal team any question related to completing the document
- Review of your edited document by our legal team including:
- reporting on whether your changes comply with the law
- answering your questions about how to word a new clause or achieve an outcome
- checking that your use of defined terms is correct and consistent
- correcting spelling mistakes
- reformatting the document ready to sign
All rights reserved