Franchise agreement: service business

This franchise agreement is for a business that predominantly sells a service to the end customer: whether to B2B services such as accountancy, law or provision of water coolers; or to B2C, such as window cleaning, home maintenance, hairdressing, health and fitness sessions or sports classes. The franchisee may also sell goods, such as branded consumables that complement the service.

Price R1339.00
  • Solicitor approved
  • Plain English makes editing easy
  • Guidance notes included
  • Money back guarantee
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About this franchise agreement

This is a franchise agreement for a business that predominantly sells services to other businesses or to consumers. The company may also sell goods, such as branded consumables. The different types of business for which this agreement is suitable are vast and could range from branded dance classes to cleaning services, to professional service provision such as accountancy or law.

The agreement covers an enormous number of issues important to franchising and we believe it is comprehensive enough to be used by the largest franchise chains. For smaller businesses, it should be an ideal basis from which to craft an agreement that not only protects the rights of the franchisor, but also impresses prospective franchisees.

We would expect this agreement to be used by a solicitor or other franchise advisor. However, because the key to drawing a good franchise agreement relies on knowing the nuts and bolts of how the business works (rather than knowing complicated law), a business owner could also use it with ease. Use of plain English makes every sentence clear.

Should you be buying an agreement from an on-line retailer?

The advice from the largest association of franchisors in the Republic of South Africa, the FranchiseAssociation South Africa (the FASA), is that you shouldn’t use an advisor who isn’t a paid subscriber to their association. That advice extends to franchise agreements bought from online retailers. This isn’t impartial advice. The trade association is comprised of experienced and knowledgeable people, but it is a private company, commercially operated to promote and to protect the financial interests of its subscribers.

There is no additional qualification required to practice franchise law, just as there isn’t to being able to draw a lease. Commercial experience is the important quality to seek.

When it comes to selecting a franchise agreement from an online retailer, we suggest that you look at templates from several different suppliers in order to evaluate which one is most comprehensive and suits you best. Templates are not expensive compared to the cost of a solicitor's time, and the benefit to your business of getting your franchise agreement right is enormous. Bear in mind that a short agreement,regardless of where it is bought, is unlikely to protect your business sufficiently,not because the law relating to franchising is overwhelmingly complex, but rather because the practical considerations of how the franchise will work require more than a few pages to record them.

The Franchise Association South Africa promotes ethical franchising. We agree with this, not as a matter of philosophy but because a successful franchisor is one who helps his franchisees to create profitable businesses while he expands his own. Your franchise agreement has to form the basis of a sound and profitable deal for both sides.

The law in this franchise agreement

From 31 March 2011, the Consumer Protection Act 2008 (CPA) and its regulations substantially changed the manner in which South African law regulates franchise arrangements. The legislation devotes several pages to the rights and duties of franchisors and franchisees, the prescribed content for franchise agreements, and the inclusion of international best practice standards which require proper disclosure to franchisees.

Businesses for which this franchise agreement would be suitable

This franchise agreement has been drawn for:

  • Businesses that predominantly sell services, and possibly also goods;
  • Businesses that sell to B2B, B2C or both.

Examples of businesses that could use this agreement include those:

  • Where the advantage to the franchisee is from use of specialised systems (such as software or methods of working), the franchised brand, and/or centralised service provision (such as the use of a website to collect customer orders or take payment).
  • Such a model would be common in many service companies, from accountants to plumbers to dog walking services.
  • Where the franchisor has developed intellectual property that forms a key part of the service offering.
  • A good example of this type of business is a dance fitness company: the franchisor provides the franchisee with regularly updated music compilations and dance routines that the franchisee teaches to individuals who subscribe to a series of classes.
  • Where the franchisor has developed equipment or machinery that is used to provide a differentiated service.
  • For example, a franchisor may develop an advanced glass cleaning machine that is used by franchisees to provide a window cleaning service.

The agreement is comprehensive enough to be used by a business of any size, but we assume that the business will be small or medium sized, perhaps with several established branches already. The franchisor may be new to franchising, or may be looking to extend into the Republic of South Africa.

The franchise territory can be of any size, from part of a town to a continent. Generally, it is more advantageous to the franchisor to keep the area small and grant licenses to operate in additional areas to the same franchisee later. This agreement can be used to grant territory outside the Republic of South Africa.

The agreement does not cover ownership and lease of property (premises) by the franchisor. The agreement assumes that the franchisee will own or let the premises outside of this agreement either from the franchisor or someone else if required.

Agreement features and benefits

We have given the buyer of this document a large degree of control over what the franchisor will give and what the franchisee will do in return.

We have included the usual provisions such as:

  • Use of trademarks and intellectual property;
  • Provision of marketing and marketing materials;
  • Provison of cancellation of agreement;
  • Development of public relations and promotional campaigns;
  • Training and support;
  • Sourcing materials.

Protection of his investment is likely to be very important to a franchisee. The agreement covers this in detail, from franchise renewal rights, transfer with pre-emption to intellectual property that the franchisee might create. These should provide fair terms that incentivise the franchisee and allow him to benefit from having built up his franchise without the franchisor relinquishing too many rights.

Agreement contents

This is one of the longest Net Lawman documents with 31 pages (excluding guidance).

The contents include the following paragraphs:

  • Warranties that the franchisee is able to take on the franchise;
  • Grant of franchise;
  • Obligations of the franchisor to the franchisee: both initially and on-going;
  • Fees and payment terms;
  • Rights to renewal;
  • Data Protection lawcompliance;
  • Cooling off period;
  • Franchisee’s undertakings;
  • Transfer terms: including pre-emption rights for the franchisor to acquire the business;
  • Terms relating to the corporate structure of the franchisee;
  • Termination: rights to terminate the agreement and process for termination;
  • Insurance;
  • Risk and retention of title;
  • Use of subcontractors;
  • Intellectual property rights: extensive provision for the protection of the franchisor's property;
  • Confidentiality;
  • Limitation of liability;
  • Publicity;
  • Indemnity;
  • Dispute resolution;
  • Other legal paragraphs to protect your interests.
Draftsman

This document was written by a solicitor for Net Lawman. It complies with current South Africa law.

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